French department store Galeries Lafayette on Friday made an apology to two Chinese tourists who have been treated insultingly while shopping in Lafayette.
The French high-end retail group held a meeting on Friday morning to make a formal apology to the Chinese couple who came from East China’s Zhejiang Province.
“We officially and sincerely apologize for the Chinese young couple, the other tour members and all the Chinese people who are hurt in this incident,” said Paul Delaoutre, President of Galeries Lafayette.
The couple had been accused of using forged notes while paying at the cashier on February 11.
The couple were taken to the police office where they were questioned and searched insultingly.
After a bank expert identified that the note was not fake, the couple returned to the cashier who once again refused the note by insisting to claim it as counterfeit.
On Tuesday, Delaoutre said he sent to the Chinese couple a letter in which he made apology and offered them a new Paris tour.
The president said Chinese tourists are the biggest-spending foreign consumers in Lafayette, promising his department store would take all the necessary measures to avoid such kind of incidents in the future.
Tourism body urges Chinese tourists to give Paris department store a miss
24 February 2008
A China Tourism Association official suggested on Saturday that Chinese tourists avoid shopping in the Paris-based Galeries Lafayette.
The unnamed official said the association was concerned about an incident where two Chinese tourists were treated insultingly while shopping in the famed French department store.
“We are discontent and regretted that Chinese tourists were treated so rudely in Paris. We suggest travellers not to go shopping in the store before the incident is properly handled.”
He asked domestic travel agencies to suspend organizing tourists to visit Lafayette.
He urged the French high-end retail group and concerned departments to properly solve the issue and avoid such kind of incidents in future.
China and France have good diplomatic relations. Bilateral tourism exchanges have been growing quickly in the past few years. Although the recent incident had seriously hurt the two victims, the official still believed the French side would try to minimize the influence of the issue and create a friendly environment for Chinese tourists.
A newlywed couple from the eastern Zhejiang Province were accused of using a forged note while paying for a purchase at Lafayette on Feb. 11. They were then taken to a police station where they were questioned and searched.
After a bank expert identified the note was real, the couple returned to the cashier who again refused the note and insisted to claim it was counterfeit.
The French department store on Friday made a formal apology to the couple.
2 comments:
Galeries Lafayette apologizes to Chinese tourists
24 February 2008
French department store Galeries Lafayette on Friday made an apology to two Chinese tourists who have been treated insultingly while shopping in Lafayette.
The French high-end retail group held a meeting on Friday morning to make a formal apology to the Chinese couple who came from East China’s Zhejiang Province.
“We officially and sincerely apologize for the Chinese young couple, the other tour members and all the Chinese people who are hurt in this incident,” said Paul Delaoutre, President of Galeries Lafayette.
The couple had been accused of using forged notes while paying at the cashier on February 11.
The couple were taken to the police office where they were questioned and searched insultingly.
After a bank expert identified that the note was not fake, the couple returned to the cashier who once again refused the note by insisting to claim it as counterfeit.
On Tuesday, Delaoutre said he sent to the Chinese couple a letter in which he made apology and offered them a new Paris tour.
The president said Chinese tourists are the biggest-spending foreign consumers in Lafayette, promising his department store would take all the necessary measures to avoid such kind of incidents in the future.
Tourism body urges Chinese tourists to give Paris department store a miss
24 February 2008
A China Tourism Association official suggested on Saturday that Chinese tourists avoid shopping in the Paris-based Galeries Lafayette.
The unnamed official said the association was concerned about an incident where two Chinese tourists were treated insultingly while shopping in the famed French department store.
“We are discontent and regretted that Chinese tourists were treated so rudely in Paris. We suggest travellers not to go shopping in the store before the incident is properly handled.”
He asked domestic travel agencies to suspend organizing tourists to visit Lafayette.
He urged the French high-end retail group and concerned departments to properly solve the issue and avoid such kind of incidents in future.
China and France have good diplomatic relations. Bilateral tourism exchanges have been growing quickly in the past few years. Although the recent incident had seriously hurt the two victims, the official still believed the French side would try to minimize the influence of the issue and create a friendly environment for Chinese tourists.
A newlywed couple from the eastern Zhejiang Province were accused of using a forged note while paying for a purchase at Lafayette on Feb. 11. They were then taken to a police station where they were questioned and searched.
After a bank expert identified the note was real, the couple returned to the cashier who again refused the note and insisted to claim it was counterfeit.
The French department store on Friday made a formal apology to the couple.
Post a Comment