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Thursday, 11 March 2010
Four words you never hear: ‘I got it wrong’
Has anyone ever heard a CEO say that the company’s problems are his fault? The general message that gets sent when the company is doing well is that it is a vindication of the management’s strategy. But when things go pear shaped it tends to be blamed on problems like “unforeseeable market factors” or “industry-wide issues”. You don’t tend to hear “we got it wrong” very much.